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繁體中文Member records and points
In Merchant, open Membership to review member records, tiers and points. A points balance is a loyalty benefit, not a cash balance or a prepaid wallet.
Restaurant loyalty, points and promotions
Give returning guests a membership they can use when ordering. MenuSnap brings member records, points and supported promotions into the restaurant workflow, so staff can check eligibility before applying a benefit.
Workflow illustration
- Define the membership
- Set an offer guests can understand
- Check the benefit at checkout
Membership, offers and marketing consent
Promotion rules and member coupons
In Promotions, review an offer and its eligibility before issuing a supported member coupon. Check the member and order journey in your own configured environment.
Campaigns with consent
Where enabled, Campaigns adds marketing messages. Sending requires the appropriate plan, permission, recipient consent, quota and a configured provider. Having a customer record does not itself grant permission to send marketing.
How does a member use a benefit?
Define the membership
Choose the membership scope, enabled earning rules and staff permissions. Check whether benefits apply to this restaurant or a configured group of restaurants.
Set an offer guests can understand
Review eligible members, dishes, order channels, dates and any minimum spend. Member prices, coupons and member-day offers depend on the plan and the rules you enable.
Check the benefit at checkout
Identify the member and check the available points or coupon before confirming the order. The order must satisfy the offer rules; a discount is not automatically valid for every guest or every item.
Review what happened
Use the available member, points and promotion records to investigate a question. When an order is refunded, check the resulting benefit adjustments instead of assuming that a coupon or points balance is unchanged.
Which benefits are included in your plan?
Compare all plans- Basic membership and advanced benefits have different plan requirements. Confirm member pricing, coupons, member-day offers and Campaign access in your account before planning a launch.
- Message delivery depends on the enabled channel and provider. Provider charges and sending allowances are separate conditions; SMS or WhatsApp delivery is not automatically included.
- This page covers supported membership, points and promotions. It does not offer stored-value top-ups, gift-money balances, gift cards or cross-store prepaid-funds settlement.
- Measure results using your own sales and campaign records. MenuSnap does not promise a fixed increase in repeat visits or revenue.
Before you start, you may want to know.
Are points the same as a prepaid wallet?
No. Points are governed by your loyalty rules. The membership features described here do not provide a stored-value account with top-ups, gift money and cash withdrawals.
Can I use the same membership across restaurants?
Membership groups can have a configured restaurant scope. Confirm the group and offer rules before rollout; sharing membership does not create cross-store financial settlement.
Can every member receive a marketing message?
No. Marketing requires the relevant consent as well as plan access, staff permission, a sending allowance and an enabled provider. A withdrawn consent must be respected.
Will every promotion combine with every other discount?
No. Eligibility and combinations depend on the configured rules. Check the final order calculation and try representative cases before making an offer public.
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