MenuSnap frequently asked questions

Free includes 1 location, 1 staff account, 1 POS terminal and 1 menu set, with QR ordering, basic cashier and printing functions, and limited AI usage. It does not include KDS or online payments. Check the plan comparison for the current allowances and device conditions.

MenuSnap charges 0% platform commission on orders. Paid plans have a subscription fee, and payment providers may charge separate processing fees. Online payment availability depends on your plan, country and activated merchant account.

No. Guests scan the QR code and open the menu in their phone browser. They can choose dishes and submit an order with an internet connection; staff can still help or enter orders at the POS.

You can use compatible phones, tablets and computers. Check the operating system and the connection method for each printer or payment device. Available printing and payment workflows depend on your plan and setup; not every device works without additional configuration.

Import menu images, a PDF or text and review the result. After publication, the system fills missing translations in the background across 31 language options. Enable the languages you need and check dish names, options and allergens. AI allowances depend on your plan.

The POS shows connection status and catches up on events after reconnecting. Payments, refunds, settlement and shifts require server confirmation. This version does not provide a complete offline ordering and checkout workflow; restore the connection before continuing these actions.

The Founder price is available to the first 1,000 eligible restaurants and is retained while the Starter subscription stays active. Upgrading, downgrading, cancelling or resubscribing may make the current standard price apply. Confirm eligibility and subscription terms before purchasing.

Review the published menu and enabled languages, place a test order, verify payment settings and confirm the intended kitchen display or printing route. Setup time depends on your menu, devices and payment configuration.