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繁體中文Operations workflow
Restaurant Order Workflow: Service, POS and Kitchen
After a guest orders, staff need clear information at the till and in the kitchen. MenuSnap keeps the table, dishes, options and notes together through POS handling and the KDS or printing routes your restaurant has configured.
All products
POS checkout
Keep table orders, bill splitting and eligible member benefits together at checkout.
Staff ordering
Help servers take orders at the table and follow up guest requests.
Kitchen KDS
Give each kitchen station a clear view of the dishes it needs to prepare.
Pickup display
Show guests which ready orders are being called for collection.
Kitchen and receipt printing
Set print rules, templates and destinations for each document’s purpose. Available workflows depend on compatible printers, the execution method and restaurant configuration.
Operational gaps
One order, clear information for each role
Service staff answer questions, the cashier checks the bill and the kitchen prepares the dishes. Shared order details reduce the need to copy choices or repeat notes between those roles.
Cashier and order handling
Staff can take orders, record payments and make changes or refunds according to permissions, with related actions kept against the order.
Kitchens need clear tickets
Items, options, notes and timing details stay with the order, reducing handwritten copies and repeated verbal checks.
Paper with a defined purpose
Kitchen tickets guide preparation; customer receipts support payment and record keeping. Their content and print destination depend on the restaurant’s setup.
Workflow
From creating an order to preparation, payment and shift review
Order is created
A guest submits an order by QR, or staff enter it at the POS.
Confirm and manage
Staff accept orders, make adjustments or handle exceptions according to store rules and account permissions.
Route and prepare
The order reaches KDS or printing and is distributed through the configured stations and print routes.
Take payment and review
Staff confirm and record payment, print receipts where needed, handle authorized refunds and review shift records.
How MenuSnap helps
POS, kitchen displays and printing each have a role
Use compatible devices and configure payment channels, kitchen stations and printing for the selected plan. Each team continues its work from the same order.
Restaurant POS
Staff take orders, record cash or separate terminal payments and handle refunds and shifts according to permissions. Confirm payment success on the terminal before recording it: the record itself does not charge the card.
Kitchen display system
The kitchen views orders assigned to its station and advances preparation status. The kitchen function must be enabled and stations and terminals configured before use.
Kitchen tickets and customer receipts
Set print rules, templates and destinations for each document’s purpose. Available workflows depend on compatible printers, the execution method and restaurant configuration.
Choose a plan
Choose by the roles and devices your restaurant needs
Free
€0 / monthBasic cashier and print tasks for testing a simple setup.
1 location; KDS, offline POS and online payments are not included.Starter
€9.90 / monthPOS, kitchen displays and compatible printing Card-terminal payments must be confirmed on the terminal before recording them. Payments, refunds and shifts need a server connection.
1 location, 5 staff accounts and 2 POS terminals. Founder eligibility and continued Starter subscription apply.Pro
€49 / monthMore cashier terminals, advanced reporting, merchant-run delivery and higher AI allowances.
1 location included; extra locations EUR 15 each per month; up to 5 POS terminals.Premium
€99 / monthUnlimited staff and cashier terminals with multi-store capacity.
3 locations included; extra locations EUR 10 each per month; unlimited staff and POS terminals.Published plans are a reference. Founder pricing requires eligibility confirmation; the applicable price and terms are shown when you subscribe.
MenuSnap takes no commission on orders. Payment providers may charge separate processing fees.
See pricingFAQ
Restaurant order workflow questions
Does this workflow include every enterprise POS feature?
No. MenuSnap focuses on QR ordering, POS, kitchen displays, printing, payments and menu management. Complex POS or accounting integrations require a separate assessment.
Can staff still use card terminals?
Confirm that payment succeeded on the separate card terminal before recording it in MenuSnap. Recording a payment does not charge the card. Stripe, Redsys and Bizum availability depends on your plan, country and activated merchant account. Check your store settings and enabled payment channels for actual availability.
Does printing work with existing printers?
You can use compatible printers. The model, connection, execution method and store settings determine which print workflows are available.
Can orders be routed by kitchen station?
Orders can move to KDS or printing workflows, with preparation routed by station where configured.
Related solutions
Adapt the flow to different restaurant services
Ordering & preparation
POS checkout
Keep table orders, bill splitting and eligible member benefits together at checkout.
Learn moreKitchen KDS
Give each kitchen station a clear view of the dishes it needs to prepare.
Learn moreKitchen and receipt printing
Set print rules, templates and destinations for each document’s purpose. Available workflows depend on compatible printers, the execution method and restaurant configuration.
Learn moreChoose how the next order moves through your restaurant
Start with the guest and staff ordering flow. Then confirm the plan, permissions and equipment needed for each kitchen or printing connection.